Please refer to the instructions that would have been included with your Certificate. This may be on the back of a print-out, or on a second page of a PDF.
In Short: Please add all of your products to the Cart as normal. There is a small sentence on the Cart page that says “Add a Promo Code” – click on this and enter your personal code, without spaces. You should see the discount applied in the Subtotal.
Problems: sorry about this, occasionally problems rise up. Sometimes this is due to delivery country, other offers on the shop, or just a silly box we haven’t ticked at our end.
Please get in touch and we’ll sort it out!
Please title your message “Urgent Gift Certificate” so we know to prioritise it.